This project involved the drafting of a feasibility study and a pilot scheme for the implementation of a railway information system for passengers and business customers in Poland called SITKol (System Informacyjny Obsługi Transportu Kolejowego).
Launched in January 2009, the SITkol portal — www.sitkol.pl — combines useful information on freight and passenger rail services in Poland, including:
- train timetables
- scheduled stops on specific lines and
- information about works and expected delays.
Similarly, the portal can also be used as a travel planning system from journey start to end and includes the possibility to book and pay for train tickets. SITkol also offers real time positioning of specific trains on the network.
Benefits of the project
The completion of the project has given Polish citizens and businesses a unique web portal to plan their rail journeys and track the progress of trains across the network through interactive maps. This allows users to plan, book and pay for their train travel without leaving the comfort of their homes, significantly reducing passenger congestion at busy railway stations.
The possibility of ticketless travel offered by the mobile version of the SITkol portal has also reduced costs for operators and customers alike — everyone with a mobile internet connection has the possibility to book and pay for a journey from any location they choose.
These advantages have been reflected in the increased use of the SITkol portal:
- 7.5 million visits and over 4 million unique visitors between 2009 and 2011
- Daily visits to the site: 2,000 in 2009, 25,000 today
This virtual information system is further enhanced by a railway station information system and a multimedia kiosk located in Warsaw Central station. These provide users with direct access to the SITkol portal without the need for an internet connection. The kiosk has proved so popular that the station’s governing body has ordered the installation of additional ones with the same functionalities. Rail travel in Poland has never been easier…
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Info and links
Member States involved:
Start date: April 2006
End date: June 2009
Beneficiaries & Implementing bodies:
Telekomunikacja Kolejowa SP z.o.o (railway telecom company – TK)
Ministry of Infrastructure
View the info page about this project